Privacy Policy
Clear, plain-English details on what we collect, why we collect it, and how your information is protected when you work with Mend The Root.
Effective date: 14 Aug 2025 • Location: Hyderabad, India
Who we are
Mend The Root Counseling (“Mend The Root”, “we”, “our”) provides online counseling/psychotherapy for adolescents and adults in India. Contact: hello@mendtheroot.com.
What we collect
- Contact details you provide: name, email, phone/WhatsApp, city/state.
- Service information you provide: intake responses, goals, and session notes. These may include health information (“sensitive personal data” under India’s IT/SPDI Rules).
- Technical: only essential cookies necessary for the site; we do not use analytics/advertising trackers.
How we use your information
- To respond to enquiries and schedule sessions.
- To provide counseling services, maintain records, and support continuity and safety.
- To meet legal/ethical obligations (e.g., safeguarding).
Consent & legal basis (India)
We obtain informed consent to deliver online services and to process information necessary to provide those services. For adolescents, we require parent/guardian consent and minor assent before starting therapy.
Confidentiality & disclosures
Your information is confidential. We do not sell personal data. We may disclose information only if: (a) you consent; (b) we believe there is an imminent risk of serious harm to you or others; (c) we must comply with a lawful order; or (d) child-protection concerns arise.
Storage & security
- We apply reasonable security practices (restricted access, password-protected/encrypted records, device hygiene).
- Records are retained only as long as needed for service and legal/ethical duties, then securely deleted.
Third-party processors
We may use vendors (e.g., video platform, secure storage, email provider) to deliver services. They process limited data solely to provide their services, subject to confidentiality and security obligations.
International visitors
Our website operates in India. If you access it from outside India, your information will be processed in India under this policy.
Your choices & rights
- Request access, correction, or deletion of your personal information.
- Withdraw consent (which may affect our ability to provide services).
- Ask questions about this policy at hello@mendtheroot.com.
Children’s privacy
Services for adolescents require verified parent/guardian consent and minor assent. We do not knowingly collect information from minors without such consent.
Updates to this policy
We may update this policy; the most current version will appear here with a new effective date.
Contact
Email: hello@mendtheroot.com • Hyderabad, Telangana, India.